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Try creating a simple doc with just a subject and the sendto, and then see if they get the same error.
Dim ses as New NotesSession
Dim db as NotesDatabase
Dim doc as NotesDocument
Set db = ses.CurrentDatabase
Set doc = db.CreateDocument
doc.SendTo = "whatever@domain.com"
Call doc.Send(False)
Or you can also try saving the document before sending to see if that has any effect.
Change the SendTo value to see if that has an effect.
Also, try changing their mail database temporarily, and point their email to a freshly created mail file from the latest template.
Feedback response number WEBB8NEUEX created by ~Hank Asaluchekli on 11/08/2011